COVID-19 Delivery Information
In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.
Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.
There is currently no impact to our delivery services at this stage, however we encourage all customers to use your home address for delivery.
Moving forward all carriers will operate a contact free delivery service which means that you won’t be required to sign for any parcel that’s delivered.
You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.
We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operate as normal.
WHERE DO WE DELIVER?
We provide worldwide shipping.
Domestic Shipping Rates and Estimates?
Free Standard Shipping 20-30 days
Price: for Free
koweis YW Sensitive: Shipment insured with tracking number 8-20 days
Price: 4.86 $
koweis GUARANTEE YW Sensitive: Shipment insured with tracking number 7-16 days
Price: 14.98 $
HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?
On average, your items will require 7-10 business days to be prepared. They will be packed and proceed to be shipped after that. Orders usually ship 14-20 business days from the date we update your order's tracking number.
Actual shipping times and delivery dates may vary depending on the local postal service in your area.
Standard shipping/transit times apply as follows:
- For US orders will arrive approximately 7-10 business days after it's shipped.
- For international orders please allow 20-30 business days for delivery to your country. Final delivery is usually via your local postal service.
However, due to the COVID-19 pandemic and extremely high order demand, carrier services might need additional 5-10 business days to ship packages anywhere.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 7 days for the tracking information to become available.
If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?
We do not accept shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?
We support shipments to PO Boxes, but we cannot ship to Military APO/FPO addresses.
WILL I BE CHARGED VAT TAXES?
Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not charge VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.
Depending on the country, the postal package may incur local customs or VAT charges. Please contact your local customs office for more information regarding your country's customs policies.
Refunds, returns, and exchanges
We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Check our return policy here
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.